Health Care Staffing Services (HCSS) Certification

The Joint Commission provides an independent, comprehensive evaluation of a staffing firm’s ability to provide qualified and competent staffing services. Health care staffing firms are eligible for Joint Commission certification if they:

  • Place temporary clinical staff in other organizations that direct or provide direct patient care
  • Place temporary clinical staff under the direct supervision of another organization’s personnel
  • Collect and present four months of data for each of the three standardized performance measures by the time of the initial on-site review (see performance measurement section below)
  • Place at least 10 individual clinical employees on assignments by the time of the on-site review

Benefits of certification
Health care staffing firms seek certification because it:

  • Demonstrates commitment to a higher standard of service
  • Provides a framework for organizational structure and management
  • Provides a competitive edge in the marketplace
  • Enhances staff recruitment and development
  • Is recognized by insurers and other third parties
  • May reduce liability insurance costs

Certification process
HCSS firms undergo an announced initial review. Re-certification reviews are unannounced and are conducted on-site every other year. The review focuses on a firm’s ability to provide competent staffing services and evaluates performance, continuing education and training, placement criteria, and other areas. The standards, contained in the Health Care Staffing Services Certification Manual, are divided into four sections:

  • Leadership
  • Human resources management
  • Performance measurement and improvement
  • Information management

Performance measurement
Joint Commission-certified health care staffing firms and firms seeking initial certification are required to adopt a set of three standardized performance measures. These include:

  • Do not return rate for clinical reasons
  • Do not return rate for professional reasons
  • Completeness of personnel file

Certified health care staffing firms collect monthly data for each measure in the set. The data is then submitted quarterly to The Joint Commission. Information about performance measures is provided in the Health Care Staffing Services Performance Measurement Implementation Guide, 2nd Edition.

Vighter HCSS General Information

  • Vighter determines competencies required for the assignment by reviewing the client’s communicated requirements, the contract statement of work, and/or any job descriptions supplied to Vighter.
  • Vighter’s staff shall only be reassigned to areas of practice within their clinical competence.
  • Staff members are employees of the firm for the most part, but there may be a few instances where independent contractors are utilized.
  • Vighter may or may not utilize subcontractors/vendors in the provision of services to our clients.
  • Incidents, errors, and sentinel events that involve HCSS staff should be communicated to Vighter via email at [email protected] or telephone at (210) 774-5393.
  • Occupational safety hazards or events that involve HCSS staff should be communicated to Vighter via email at [email protected] or telephone at (210) 774-5393..
  • Vighter encourages clients to orient staff to the relevant unit, setting, or program-specific policies and procedures.
  • Vighter provides services, whether directly or by a subcontractor, to the customer as defined in written agreements / contracts. Contracts and agreements are accessible to individuals involved with their implementation.

To report a quality and/or patient safety concern in response to care by a Vighter healthcare professional, please choose from the following options:

  1. Vighter Medical Group management: (210) 774-5393.
  2. Email: [email protected]
  3. Joint Commission Office of Quality Monitoring: (800) 994-6610
  4. Joint Commission Website: Visit and click on “Report a Complaint About a Health Care Organization”